Woodlind Co. Refund & Returns Policy

Last Updated: [September 22nd, 2024]

This Refund & Returns Policy applies to all purchases made through Woodlind Co. (“we,” “our,” “us”). By purchasing from Woodlind Co., you agree to the terms of this policy in addition to our Terms of Service. This policy is designed to comply with applicable U.S. federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state statutes.

1. Eligibility for Returns

You have the right to request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return:

• The product must be unused, unwashed, and in the same condition you received it.

• All original tags, packaging, and labels must be intact.

• You must provide proof of purchase (such as an order confirmation email or receipt).

Note: Certain states may provide additional consumer rights beyond this policy, which will be honored where applicable.

2. Non-Returnable Items

For hygiene, safety, and clearance reasons, the following items are final sale and cannot be returned or refunded:

• Gift cards

• Final sale or clearance items (clearly marked at purchase)

• Items that have been worn, washed, altered, or damaged after delivery

3. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied.

• Approved refunds will be issued to your original payment method within 5–7 business days (time may vary depending on your bank or card issuer).

• Original shipping fees are non-refundable, except where required by law or where the return is due to our error or a defective product.

Legal Compliance Note: Under federal law, refunds must be issued within a reasonable timeframe once an eligible return is received. Woodlind Co. processes refunds as quickly as possible, within the timeframes above.

4. Exchanges

We only replace items if they are defective, damaged, or the incorrect product was sent. If you need a different size, color, or style, you will need to initiate a return and place a new order.

5. Return Shipping Costs

• Unless otherwise required by law, customers are responsible for return shipping costs.

• If you are returning a defective, damaged, or incorrect item, Woodlind Co. will cover all return shipping costs.

• We recommend using a trackable shipping service and purchasing shipping insurance for higher-value returns. We are not responsible for lost or undelivered return packages.

6. Damaged, Defective, or Incorrect Items

If you believe your product is defective, damaged, or incorrect, you must contact us within 7 days of delivery.

• Email support@woodlindco.com with your order number, a description of the issue, and photos (if applicable).

• We will arrange for repair, replacement, or refund as required by applicable law.

7. State-Specific Rights

Some U.S. states provide additional rights for consumers that may apply to your purchase, including:

• California: Certain online purchases may be returned within 7 business days for a full refund unless otherwise stated.

• New York: Refunds must be processed within 30 days for cash and credit card purchases.

• Massachusetts: Merchandise must be returned in a resalable condition to qualify for a refund.

If state law provides a longer return period or greater protections, those laws will override this policy where applicable.

8. How to Initiate a Return

1. Contact support@woodlindco.com with your order number, reason for return, and any supporting photos if relevant.

2. Await our return authorization and instructions before sending your item.

3. Ship the item to the provided return address. Unauthorized returns may be rejected or delayed.

9. Contact Us

If you have any questions about this Refund & Returns Policy, please contact us at:

Woodlind Co.
Email: support@woodlindco.com
Mailing Address: [2760 State Route 2023, Clifford Township, PA 18421]